Page 16 - Policies Booklet
P. 16

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Dated : 20th September 2023 Revision E
The driver is the sole arbiter as the carriage of passenger’s luggage and its storage. The operator will not accept liability for any damage to or loss of
any property left on a vehicle by a passenger. The hirer accepts that the driver shall be the sole judge as to whether and to what extent passengers’
property is carried. Large bulky items may not be able to be carried, and the hirer should take all steps to notify the Company in advance of such
The hirer should notify the Company or the driver if items of exceptional value are to be carried on the vehicle. It is the hirer’s responsibility to
minimise risk of loss when property is left unattended.
The Company’s liability for loss and damage to property, however caused, is limited to £500 per bag, case or package with an overall limit of £1000
(overall claim value) maximum per passenger. It is the responsibility of the hirer to ensure that items over this value are insured separately for loss
and damage.
The limits in this section do not apply to personal injury claims.
All articles of lost property recovered from the vehicle will be held at the Company’s premises where the vehicle is based and will be subject to the
current Public Service Vehicle (Lost Property) Regulations. The Company’s lost property policy is contained within Section 7.0 of this Document.
The driver is responsible for the safety of the vehicle at all times and as such may remove any passenger whose behaviour prejudices safety or is in
breach of the Public Service Vehicle (Conduct of Drivers, Inspectors, Conductors and Passengers) Regulations. These regulations set out certain
rights and responsibilities on all parties and full details of these can be obtained from the Company on request. The hirer is responsible for any
damage caused to the vehicle by any passenger for the duration of the hire.
Where the hire is to a sporting event, the hirer should be aware of the legal requirements relating to alcohol contained in the Sporting Events
(Control of Alcohol) Act 1985, (as amended) and the conditions of entry to race courses as laid down by the Race Course Association Ltd.
The Company will provide details of these restrictions on request. Alcohol – Passengers are not permitted to carry alcohol for consumption on the
operator’s vehicle. By agreement between the operator and the hirer, the operator’s appointed staff may serve alcohol to passengers where a license
has been obtained for that purpose.
Please note:
It is an offence for alcohol to be carried on a public service vehicle used for the purpose of carrying passenger for the whole or part of a journey to
or from a sporting event in the United Kingdom. The operator, the hirer and their agents are liable to prosecution if they knowingly carry or permit
alcohol to be carried. Heavy penalties may be imposed which can include a prison sentence.
Smoking or Vaping is not permitted on the operator’s vehicle(s) at any time.
In the event of a complaint about the Company’s services, the hirer should endeavour to seek a solution at the time, by seeking assistance from the
driver or from the Company. If this has not provided a remedy complaints should be submitted in writing and within 14 days of the termination date
of the hire. The Company will acknowledge all complaints within 14 days and will normally reply fully within 28 days.
No bill poster or notice is to be displayed on any vehicle without the consent of the operator.
When more than 28 days elapses between the hire being booked and its execution the operator reserves the right to pass on any increases in the
cost of fuel, taxes imposed by the Governments of the UK and of other countries to be visited during the journey, road tolls, and foreign currency.
No surcharges will be levied within 30 days of departure.
On notification of such surcharges the hirer may cancel the booking subject to the scale of cancellation charges shown in section 4.10. The liability
of the Company will be limited to the cost of the hire and any ancillary services supplied.
This contract is governed by English Law.

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