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4.8 CONFIRMATION
Normally written confirmation by the operator is the only basis for the acceptance of a hiring or for a subsequent alteration to its terms.
4.9 PAYMENT
Any requested deposit must be paid on booking and the balance payment must be made in full 30 days prior to departure. The operator reserves the right to add interest at the rate of 10% per annum above the base rate of HSBC Bank, calculated on a daily basis, from the date by which payment should have been made.
4.10 CANCELLATION BY HIRER
In the event of cancellation by the hirer the operator reserves the right to retain any deposit. The hirer shall be liable to the operator for any losses incurred by the operator as a result of the cancellation, or part cancellation, but not exceeding the full cost of the hiring. In the event of a cancellation, this must be made in writing, and the following scale of charges will apply:
The cost of accommodation, meals, and third-party tickets which have already been purchased by the Operator at the request of the hirer, will be charged to the hirer, plus any administration charges incurred by the Operator.
Cancellation due to inclement weather conditions will charged as above.
CPT Compliance Manual: Chapter 9, Coaching Sector (Private Hire), available on request.
Any third-party tickets* once purchased are not returnable and must be paid in full (*or other such ancillary service).
4.11 CANCELLATION BY THE OPERATOR
In the event of any emergency, force majeure , riot, civil commotion, strike, lock out, stoppage or restraint of labour or on the happening of any event over which the Operator has no control (including adverse weather and road conditions) or in the event of the hirer taking any action to vary agreed conditions unilaterally, the Operator may, by returning all money paid and without further or other liability, cancel the contract.
4.12 ROUTE AND TIME VARIATIONS
Should a vehicle be detained by the hirer or taken on a longer journey than that contracted for the operator reserves the right to make an additional charge commensurate with the costs incurred. During the hiring the driver is the sole judge of the reasonableness of any request for a change of route or time. In any event the vehicle ;
(a) willdepartatthetimesagreedwiththehirerandtheoperatorwillnotbeliableforanylossorinjurysustainedbyanypassengerwhofailsto join a vehicle at the appointed time.
4.13 SUBSTITUTIONS
The operator reserves the right to provide a larger vehicle than specified at no additional charge, if extra seats are used, then an additional charge will be made pro rata to the hire charge. The operator reserves the right to substitute other vehicles (including those of other operators) or ancillary facilities for all or part of the hiring subject to such substitutes being of at least equivalent quality.
4.14 DELAYS AND BREAKDOWN
The operator gives any advice on journey time in good faith. However, as a result of breakdown or traffic congestion, or other events beyond the reasonable control of the Operator, journeys may take longer than predicted and in those circumstances the Operator will not be liable for any loss or inconvenience suffered by the hirer as a result.
4.15 AGENCY ARRANGEMENTS
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Dated : 20th February 2024 Revision G
NOTICE PERIOD GIVEN
CHARGE
Single vehicle
More than one vehicle
Over 28 working days
None
None
Within 28 working days
100% of hire
100% of hire