Page 3 - Policies Booklet
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Dated : 20th September 2023 Revision E
Your contract is with Sharpes of Nottingham, Unit 6, Coach Gap Lane, Langar, Nottingham NG13 9HP. When you book a holiday with us, which does
not include a flight, the money you pay us for the booking will be protected by Bonded Coach Holidays (BCH) and the Association of Bonded Travel
Organisers Trust Limited (ABTOT), this is a Government approved consumer protection scheme. The scheme will also ensure your repatriation in the
event the company becomes insolvent. Our Trading Charter and Booking Conditions set out clearly and simply the responsibility we have to you and
in turn, you have with us, when a contract is made. Please see the Consumer Guarantee at
There is no financial protection if you purchase just transport or accommodation-only from us. We fully comply with the Package Travel and Linked
Travel Arrangements Regulations 2018. The combination of travel services offered to you is a package holiday within the meaning of the Regulations.
Therefore, you will benefit from all rights applying to package holidays. Sharpes of Nottingham will be fully responsible for the proper performance of
the holiday and providing assistance if you are in difficulty. Your key rights will be in the details of the tour which will be provided prior to booking.
When a booking is made, the 'lead name' on the booking guarantees that he or she is 18 or over and has the authority and accepts on behalf of the
party the terms of these booking conditions and pays the deposit indicated in the brochure and as confirmed in the pre-contract information. After we
receive your booking and all appropriate payments, if the arrangements you wish to book are available, we will send you or your booking agent a
confirmation invoice within 14 days. This confirmation will include any special requests we have agreed. All monies paid to your booking agent are held
by them on your behalf until we issue our confirmation invoice, thereafter your booking agent holds the money on our behalf. A binding agreement will
come into existence between us when we dispatch this invoice to the 'lead name' or your booking agent. Please check the confirmation carefully to
ensure all the information is correct. This contract is governed by English Law, and the jurisdiction of the English Courts.
Single occupancy of rooms, when available, may be subject to a supplementary charge and these will be shown in the brochure. You can book by paying
a deposit for each person named on the booking, but our commitment is always conditional upon the balance being paid as below.
Deposit £100.00 per person.
The balance of the price of your holiday must be paid at least 8 weeks before your departure. If you book within our balance due period, you will need
to pay the total holiday cost at the time of booking. If the balance is not paid in time, we reserve the right to cancel your holiday, retain your deposit,
and apply the cancellation charges set out in the paragraph below. The date of cancellation will normally be the date we receive your written confirmation
that you intend to cancel or 15 days after the balance due date, whichever comes first.
Where optional items are purchased as part of the holiday, these are payable on the balance due date except where items, such as theatre tickets, have
been specifically purchased for you. In this case the cost will be payable at a separate date notified to you and will not normally be refunded unless we
obtain a refund from the supplier we use.
Although Sharpes of Nottingham make every effort to ensure the accuracy of the brochure information and pricing, regrettably errors do sometimes
occur. You must therefore ensure you check the price and all other details of your holiday with us at the time of booking and when you receive our
confirmation invoice.
Sharpes of Nottingham endeavour to ensure that the most up to date and correct prices are shown in our brochure. Occasionally, an incorrect price
may be shown, due to an error. When we become aware of any such error, we will endeavour to notify you at the time of booking (if we are then aware
of the mistake) or as soon as reasonably possible. We reserve the right to cancel the booking if you do not wish to accept the price which is applicable
to the holiday. Local Authorities in many towns and cities throughout Europe have introduced new tourist taxes which must be paid directly to the
hotel by all guests in person. These taxes are not included in our prices, but we will notify you when applicable.

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