Page 5 - Policies Booklet
P. 5

5 | P a g e
Dated : 20th September 2023 Revision E
1.8 ALTERATIONS TO YOUR HOLIDAY BY US
We hope that we will not have to make any change to your holiday but, because our holidays are planned many months in advance, we sometimes do
need to make minor changes. We reserve the right to do this at any time. We will let you or your booking agent know about any important changes as
soon as possible, including the minimum number of passengers required on the trip. If after booking, and before departure, we make a major change to
your holiday, you will have the option of withdrawing from the holiday without penalty or transferring to another holiday without any charge. In either
case, we will pay you compensation, according to the scale set below. A major change includes the time of your departure or return time by more than
12 hours, a change in departure point, location of resort or type of hotel, a change in cross channel travel, or specification of the coach. If we tell you
about any of these changes after we have confirmed your holiday booking (other than force majeure), you may either:
- accept the new arrangements offered by us; or
- accept a replacement holiday from us of equivalent or similar standard and price (at the date of the change), if we can offer you one; or
- cancel your holiday with us and receive a full refund of all monies.
Either way, we will pay you compensation, using the Compensation table shown,
AMOUNT PER PERSON
Compensation Scale Period 5 Days or More Tours up to 5 Days
More than 42 days Nil Nil
25 to 41 days £10 Nil
15 to 24 days £15 £7
8 to 14days £20 £10
0 to 7 days £25 £15
IMPORTANT NOTE Compensation will not be payable if the holiday is cancelled because the number of persons booked is less than the number
required, or for events beyond our control, which include: war, threat of war, riots, civil disturbances, terrorist activity and its consequences, industrial
disputes, natural and nuclear disasters, fire, epidemics, health risks and pandemics, unavoidable and unforeseeable technical problems with transport
for reasons beyond our control or that of our suppliers; hurricanes and other actual or potential severe weather conditions and any other similar events.
You are also advised to check with The Foreign and Commonwealth Office Advice Unit regularly at www.fco.gov.uk/travel prior to travel.
All holidays operate if the minimum number of participants is met. However, in no case will we cancel your holiday less than 2 weeks before the
scheduled departure date, except where you have failed to pay the final balance or because of force majeure (force majeure means an event which we
or the suppliers of the services in question could not foresee or avoid and is therefore beyond our control).
1.9 OUR RESPONSIBILITY TO YOU
We accept responsibility for ensuring the holiday which you book with us is supplied as described in our publicity material and the services offered
reach a reasonable standard and if you are in difficulty, we will assist you. If any part of our holiday contract is not provided as promised, you may
terminate the contract without paying a termination fee and we will pay you appropriate compensation if this has affected your enjoyment of your
holiday. We will, however, not be liable if there are any unforeseeable or unavoidable actions of a third party not connected with our travel services, or
there were unavoidable or extraordinary circumstances, or the lack of conformity is due to a traveller in the party. We accept responsibility for the acts
and/or omissions of our employees, agents and suppliers except where they lead to death, injury or illness. Our liability in all cases shall be limited to a
maximum of twice the value of the original holiday cost (not including insurance premiums and amendment charges). We accept responsibility for
death, injury, or illness caused by the negligent acts and/or omissions of our employees or agents together with our suppliers and sub-contractors,
servants and/or agents of the same whilst acting within the scope of, or during their employment in the provision of your holiday. We will accordingly
pay to our clients such damages as might have been awarded in such circumstances under English Law. In respect of carriage by air, sea, tunnel and
rail and the provision of accommodation our liability in all cases will be limited in the manner provided by the relevant international convention.
If we make any payment to you or any member of your party for death or personal injury or illness, you will be asked to assign to us or our insurers
the rights you may have to act against the person or organisation responsible for causing the death, personal injury or illness. This clause does not
apply to any separate contracts that you may enter for excursions or activities during or outside of your holiday. If you or any member of your party
suffer death, illness or injury whilst overseas arising out of an activity which does NOT form part of your holiday, we may offer guidance and where
legal action is contemplated and you want our assistance, you must obtain our written consent prior to any proceedings (We limit the cost of our
assistance to you or your party to £5,000 per party)




















































   3   4   5   6   7