Page 6 - Policies Booklet
P. 6

6 | P a g e
Dated : 20th September 2023 Revision E
1.10 IF YOU HAVE A COMPLAINT
If you have a problem during your holiday, please inform your Tour Manager, your driver or the relevant supplier/resort representative immediately
who will endeavour to put things right. If your complaint cannot be completely resolved locally, you must complete a Holiday Report Form which can
be obtained by your driver or local representative, which you should keep. Our contact number, for unresolved complaints will be our office number on
0115 9894466 (open in office hours) If you remain dissatisfied please follow this up within 14 days of your return home by writing to Sharpes of
Nottingham giving your original booking reference number and all other relevant information, including the reference of the Holiday Report Form. It is
therefore a condition of this contract that you communicate any problem to the supplier of the services in question AND to our representative whilst
in resort and obtain a written report form. If you fail to follow this simple procedure, we cannot accept responsibility as we have been deprived of the
opportunity to investigate and rectify the problem. Should you wish to pursue the complaint further, BCH/ABTOT have an Alternative Dispute
Resolution scheme and full details are available from them.
Please contact them at ; ABTOT 7th Floor
69 Leadenhall Street
London
EC3A 2BG
1.11 OUR COACHES
We will always use our reasonable endeavours to provide a coach to the specification in our brochure or advert but reserve the right to substitute an
alternative vehicle should there be unforeseen circumstances. There is a seating plan but, in some cases, operational reasons may require a coach with
a different configuration. We reserve the right to alter a coach seating plan and allocate seats other than those booked. Single passengers may be
required to share a double seat with other single passengers. When your booking is confirmed, you will be offered the best seats that are available at
that time. If you feel that you require two seats, then these must be booked and paid for in advance, at the time of booking. If you fail to do this and
it transpires that the seat allocated to you is insufficient for your needs and there is no alternative seating available, then you will be refused access to
the coach and any payments made will be liable to forfeiture.
Specific seats will not be allocated on coaches operating a feeder service between joining points and main holiday departure points or on coaches that
carry out transfers between airports, seaports etc.
1.12 HOTEL FACILITIES
Some hotel facilities and entertainment may be withdrawn for routine maintenance or be subject to seasonal availability and provision of the facilities
cannot be guaranteed. Single occupancy of rooms may be subject to a supplementary charge.
1.13 HEALTH AND SAFETY
In some foreign countries, standards of infrastructure, safety and hygiene may be lower than those to which we are accustomed in the UK. You should
therefore exercise greater care for your own protection. There may be countries that we visit that have special medical requirements for tourists. These
regulations are subject to change and our clients are responsible for complying with entry and current health requirements. If you are not sure of the
health requirements for the country you are visiting, you are advised to check with your own GP before travelling. You are also advised to refer to the
Department of Health leaflet “Health Advice for Travellers”.
Some people may be at risk from discomfort or deep vein thrombosis (DVT) if they remain immobile on a journey for a long period. If you are planning
to undertake a journey of more than three hours, you should consult your doctor, if you have ever had DVT, pulmonary embolism, a family history of
clotting conditions, cancer or treatment for cancer, stroke, and heart or lung disease or If you have had major surgery in the past three months.
We reserve the right to refuse any booking in the absence of a doctor’s certificate confirming that you are fit to travel. Where we provide comfort
stops you are encouraged to walk around. Exercise reduces any discomfort, which may be caused by periods of immobility.
NO SMOKING is allowed on our coaches (including E-Cigarettes) and we do not allow pets or any other animals, although we accommodate registered
assistance dogs, but not on overseas holidays.

























































   4   5   6   7   8