Page 4 - Policies Booklet
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Dated : 20th September 2023 Revision E
Holiday prices include all travel, hotel accommodation and meals as specified in the holiday description and VAT payable in the UK where applicable.
The price of the holiday will not be subjected to any surcharges except those arising from exchange rate changes, transportation including the price of
fuel, air & ferry operator fares and tolls, embarkation or disembarkation fees at terminals, duties and taxes (including the rate of VAT). Even in these
cases we will absorb the cost equivalent to cost of the first 2% of the holiday price. Amounts more than this plus £1 administration fee and Travel
Agents commission will be surcharged to you. If this means the total cost of the holiday increases by more than 8% then you are entitled to cancel
your holiday and receive a full refund of all monies paid except any insurance premium and amendment charges. We will communicate the options with
you either through email or letter, with a reminder if necessary. If you exercise the right to cancel, we must receive written notice within 20 days of the
date of the surcharge invoice. The currency exchange rate used in the holiday costings are based on €1.10 to £1
If, after our confirmation has been issued, you wish to change to another of our holidays or change departure date, we will do our utmost to make the
changes, but we cannot guarantee to do so. However, notification must be received in writing at our offices from the person who signed the booking
form, at least 6 weeks before departures. This must be accompanied by a payment of £25 to cover our administrative costs, plus costs we incur in
making the amendment. Alterations cannot be made within 2 weeks of departure and any such request for an alteration will be treated as a cancellation
of the original booking and will be subject to the cancellation charges set out in paragraph below. Some arrangements cannot be changed without
paying a cancellation charge of up to 100% of the ticket cost.
You can transfer your booking to somebody else, but the person must satisfy all the conditions of the holiday and you must inform us either by letter
or email no less than 14 days before departure. This transfer will cost £25 plus reasonable costs to make the transfer. You will remain responsible for
ensuring payment before the balance due date. This is in addition to (and does not affect) the separate liability of the transferee to us.
You or any member of your party, may cancel your holiday at any time provided the cancellation is made by the person signing the booking form and
is communicated to us in writing via the office who made your original booking. You must pay cancellation charges to cover our administration costs
and to compensate for the risk of us not reselling the holiday. If the holiday is resold a refund will be made. Your cancellation will take effect from the
date on which we or our agent receive your written confirmation of your cancellation. You must also return any tickets or vouchers you have received.
A reduction in room occupancy may increase the charges for the remaining passengers by the application of supplements for low occupancy of rooms.
Where bought in supplies, such as ferries, hotel accommodation etc have been bought in on your behalf, and where the terms and conditions of the
supplier are non-refundable, these products will be charged to you at the full retail rate. If this applies, the non-refundable items will be deducted from
your holiday costs and the following scale of charges will be applied to the remainder:
Scale of Cancellation Charges Period
before departure within which
written cancellation is required
Amount of cancellation charge
shown as % of holiday price
More than 56 days Deposit Only
55 - 49 days 50%
48 - 22 days 70%
21 - 8 days 90%
7 - 1 days 100%
You may cancel your holiday without paying any termination fee before the start of the holiday, in the event of unavoidable and extraordinary
circumstances occurring at the place of destination or its immediate vicinity, for instance, if there are serious security problems at the destination which
are likely to affect the package.

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